WHAT IS CADDIZ
With a few clicks, you can now avoid annoying traffic and long lines and get all your items delivered to your doorstep. Shopping for the things you need could not be any easier. Our aim is to revolutionize the way you shop! In fact, CADDIZ has partnered with leading consumer goods providers, including PriceSmart, to allow you the ease of shopping online for anything you need. With a next day delivery guarantee, a ‘no questions asked’ return policy, and the lowest prices in the market, we are sure that CADDIZ will make your life that much easier.
CADDIZ also gets to know you as you shop so it becomes easier each time. In fact, you can save all your favorite items or even reorder from your last order. In the end, CADDIZ is here to take the hassle out of shopping so you can focus on the important things in life!
Visit any of our stores to experience great deals and convenience.
PICK ANY OF OUR STORES TO GET STARTED
How Does It Work?
Caddiz has made shopping so easy we know it might be hard to believe. So we decided to write some instructions for you, but at the end of it you’ll realize we weren’t kidding… it couldn’t be easier!.
How do I make an on-line order?
Scroll to browse through items, just like you would when strolling the isles at your regular supermarket. Or, search for specific items by typing it in to the search bar. Add items to your basket by clicking the "+" on the“add” button. As you add items they show up in your basket on the right. To remove an item simply click the "-" on the “add” button. Note a line appears through the item as it is removed from your basket.
Once you've filled your basket, you will need to register to complete your order. When registering you will need to enter a few details like your name, contact details and delivery address and choose a password.
Once you have registered and have your password you then won’t have to re-enter all your personal or address details next time you shop.
Do you deliver to my area?
Currently, our service is only offered in Kingston. Please use the feedback link to send us a request to expand to your area. When our service become available where you live, we'll be sure to let you know.
Do I have to be home to receive the order?
You need to be home the first time you order, and you or someone authorized by you needs to be home to receive subsequent orders. You or the person you authorize might be asked for photographic ID when your order is delivered. We cannot leave orders at unattended houses due to the possibility of theft, damage or spoilage.
The driver will deliver your order to the front door, or, if you ask, may bring your order inside.
Do you deliver to offices and businesses?
Yes, as long as they are within our delivery area. You or a person authorized by you needs to be at the premises to receive the order.
Do you charge for delivery?
We do not charge a delivery fee. However, if you are unavailable to receive your delivery on the first attempt, you may be charged a redelivery fee of $500
Is there a minimum order?
There's no minimum order amount
What time will my delivery come?
When you check out you can select your preferred delivery date and time. Monday to Saturday we have delivery time slots of 9am-1pm, and 3pm-7pm.
What if I am running late?
Call us on 8-CADDIZ (822-3349) and we will try to contact our driver who may be able to deliver your order later in his run, so you have time to get home. In some cases this will not be possible and we may have to bring your order back to the store. If this happens we may charge a re-delivery fee and also may charge you for perishable items which may have spoiled in transit or storage.
Can I change my delivery time and day?
Yes. Contact us on 8-CADDIZ (822-3349) Monday to Friday between 8am and 7pm or email firstname.lastname@example.org. If you change your delivery time or day before your original day of delivery, then no fees or charges will apply to that change. If you change delivery time on the day of delivery, then we may charge you a re-delivery fee and the charges for any perishable items which may have spoiled in transit or storage.
How do I pay?
You have multiple payment options. You can pay with any Visa, MasterCard, or Keycard online. We also accept cash, check, and credit card on delivery, or you can also pay by electronic transfer to our account.
If you would like to receive the order at one location, and need us to collect payment from another, we will do so at a fee of $500.
How do I pay with my KEYCARD?
We accept Keycard through our Credit Card payment option, as well as on our card terminals.
What if something I order is not available?
Sometimes we will sell out of a particular item you have ordered or it may not be available from our supplier for some reason. If that happens we may substitute that product for another product of similar type and price, if you have selected the “substitutions ok” option when ordering. Ifthere is no appropriate substitute or you have not requested substitutions then we will simply remove the item from your order, and adjust your total.
What if there is a price difference for a substituted product?
If the substituted product has a different price tag than the item you originally ordered, we simply adjust the price to reflect the new rate.
What if something is missing from my order?
If something is missing from your order and has not been indicated on your receipt as out of stock, not substituted or not credited to your account, please contact us on 8-CADDIZ (822-3349) Monday to Friday between 8am and 7pm or email email@example.com and we will assist you in determining what has occurred. If it is agreed that that product was left out of your order in error, will arrange for its re-delivery to you at your convenience, or a credit will be made to your account.
What if I am not happy with an item and would like a refund?
Grocery Caddiz prides itself on the quality and freshness of its produce. If anything in your order is out of date, defective, damaged or sub-standard we will give you a refund NO QUESTIONS ASKED!
Please contact us within 8 hours of the delivery on 8-CADDIZ (822-3349) Monday to Friday between 8am and 7pm or email firstname.lastname@example.org and we will assist you in determining what has occurred.
If it is agreed that that product should be refunded, the item can be brought back to our warehouse at 29 Molynes Road, Kingston 11, or to any Mailpac location for a refund. The relevant amount will then be credited to your account within 3-5 business days.
To complete a return fill in the form attached to the link below, and bring along with the item. For the return to be processed, the form must be completed correctly, including the dollar value of each item and the reason for return.
How do I cancel an order?
We understand that life is busy and plans can change. Should you need to cancel an order, contact us on 8-CADDIZ (822-3349) Monday to Friday between 8am and 7pm or email email@example.com. If you cancel your order before the day of delivery, then no fees or charges will apply to that cancellation. If you cancel on the day of delivery, then we may charge you a restocking fee of $1000.00 and the charges for any perishable items which may have spoiled in transit or storage.
** All customer service queries will be addressed in 2 business days. Please retain a copy of your receipt so we can better assist you.